January 2012

ESL Business Talk: Training Programs

The discussion in this entry is about what kind of training programs are aviable and what benefit do they bring to the business.

  • Does your company offer On the Job Training (OJT)? Is it effective? Why/Why not?
  • What makes a good OJT program?
    • How long should it be scheduled for? Is it spanned over months or days?
    • How do you decide who trains it? Do you alternate trainers?
  • Should new joiners have the know how to do the job or should the business train?
  • Does your Human Resources (HR) offer additional training programs?
    • Are they effective? Why/Why not?
    • Do they need more? Why/Why not?
    • Does your HR let your employees know about such programs? Do you think they should do more/less?
    • Does your manager allow you to attend these programs? Why not?
    • Do you have enough time to participate in these? Why not?
      • Should employees be forced to join then?
    • Do you think the price for the value is good? Why/Why not?
  • Does your business permit outside training (as in they sponsor training programs or schooling)?
    • How does the business rope you in if they sponsor you?
    • What determines if the course can be sponsored?
  • What do you need to bring to the business after attending such programs? How do you demonstrate?
  • How do you convince your boss for additional training?
  • Do you think employees quit because of lack of (optional)  training? Why/Why not?


Continue Reading

ESL Business Talk: What Makes a Good Manager

The discussion here is to talk about the qualities of a manger. What kind of person do people want to work with?

  • What makes a good manager? Why/Why not?
    • What values should they have?
    • What makes a poor manager?
  • How should managers give feedback?
    • What kind of feedback should they give?
    • How should a manager praise employee?
    • How often should they give praise and feedback?
  • How do you deal with angry managers?
  • If a manager ONLY wants to hear good news, do you think this is ok? why/why not?
    • Can you give honest feedback to a manager? Why/why not?
  • Should managers listen to employees or just give orders?
    • What should a manager do with the information they gather?
  • Do you think “Sucking up to the boss” is good?
  • Should a manger focus on employee strengths or focus on improving weakness?
  • How often should a manager have a one on one with an employee?
  • Do you think your manager sets clear expectations? Why/why not?
Continue Reading

ESL Business Talk: What is Good Customer Service?

Business Talk: What are your thoughts on “What makes good customer service?”

  • What is good customer service?
  • What makes it good? Why/Why not?
  • Does company culture influence customer service? How so?
  • Do you think quality or quantity is more important? Why?
  • Do you think service quality is declining in Japan, Asia, and World?
  • Does western culture influence eastern customer service? How so?
    • Is this a good thing? Why/Why not?
    • Do you think eventually we will have one global culture?
  • Do you think Japan’s service quality is too high? Is it too costly?
    • When Japanese go abroad, how do they feel? Is this ok? Why/why not?
  • Do companies prepare employees enough? Why/Why not?
  • Have you ever had a bad customer experience? How did you deal with it? How would you improve?
  • Do you think tipping is a good culture? Why or why not?
    • How about service charges?
  • Do you agree with the expression “Smile and the whole world will smile with you”? Why/Why not?
    • Do you think low cost labor service employers such as McDonald’s do a good job with this? Why not?
Continue Reading