November 2013

ESL Teaching Resource – Business Power Up: Daily Phrases

Daily phrases are key to help you grasp what may be said in the office or by your colleagues. Here are some common daily phrases that are said in the office and some example sentances to give you an idea of situations they may be used in. Learn’em and use’m, they could prove valuable for your students even if you personally don’t use them yourself. Let me know if you have any suggestions or corrections. Cheers!

Going forward Going forward, please contact me before engaging the Line of Business (LOB).
Drill-down We got to drill-down to the core issues before we can determine the next steps.
Touch base Have you touched-base with the Market Data team yet?
It’s on my radar It fell off my radar. I will look into it to make sure it gets done.
No brainer Take the offer. It’s a no brainer. It’s the best choice you are gonna get.
Low hanging fruit We need to aim for the low hanging fruit first. Then, we will deal with the higher up ones.
Reach out I’ll reach out to them tomorrow when I have some time on my hands.
Dive deeper Dive deeper. We are only scratching the surface here. There is more to this.
Think outside the box Come’on team, think outside the box. Do something different.
Positive momentum We are seeing some positive momentum here. Let’s keep at it.
On my plate I got a lot on my plate right now so I can’t get around to that project.
At the end of the day Look, at the end of the day, if it isn’t done, I am going to have to escalate this to mangament.
Run the numbers Did you run the numbers on the sales today? I need those totals.
Keep your eye on the ball We got a lot coming our way so keep your eye on the ball. Don’t drop it ok?
Back to the drawing board Those suggestions just won’t work. Let’s go back to the drawing board and see what else we can come up with.
Get the ball rolling I got the ball rolling on the project but there are definitely going to be some bumps along the way.
Bang for your buck If we bring on this vendor, we will certainly get a better bang for the buck. However, the quality is another issue.
Game-changing Go with this option and it will be a game changer. Everything will need to be done differently.
Value added Does it create value add for the business? If not, we will need to take a look at it again.
Win-win We are all in this together, we need to create an win-win situation for everyone here.
Pass the ball Let me have control of the web meeting session. Pass me the ball.
Hit a wall I hit a wall. The developer team is telling me they have some bugs in the application and can’t resolve them.
Tell a story These are just numbers. We got to tell a story here to get everyone to support you.
Flag it out If you got an issue, flag it out. If you don’t let us know, we can’t help you.
Step back Take a look at the big picture, just step back a moment and think about what is happening here.
Put the squeeze on We got to put the squeeze on them to make sure the work gets done. It’s crunch time.
Solid results This quarter brought in some solid results. We should be getting a big bonus.
Get your ducks in a row Keep peddling. Know what you need to do and get your ducks all in a row before you execute.
Flying Now we are flying. We are making some serious headway on this project. Great work team.
Kick back I am getting some kick back from the business. They want to see the costs before they agree.
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ESL Business Talk: Small Talk

In this post, the discussion will be about small talk.

  • When do you do small talk?
  • When do you avoid small talk?
  • How do you feel about small talk?
  • How much time do you spend doing small talks?
  • Do you think small talk is important? Why (not)?
  • Do you use the same questions with everyone?
  • What is your challenge with small talk?
  • Which is better, asking questions or answering questions?
  • How do you introduce yourself?
  • How do you handle awkward silence?
  • How do you know if this is a person you will continue a relationship with?
  • When and how do you exchange personal information?
  • How do you back out of a conversation?
  • How do you transition the conversation from small talk to actual business?

Small Talk Questions:

  • Do you think asking about the weather is good? Why (not)?
  • Do you think asking about someone’s job is good? Why (not)?
  • What is your favorite question to ask? Why?
  • What is your back pocket question?
  • How do you break the ice?

What are opened ended questions to ask to keep the conversation going? Examples:

  • Describe for me…
  • Tell me about….
  • How did you…
  • What was that like for you?
  • What brought you to…
  • Why?/How come?

How would you respond to these questions?

Business Related:

  • Describe a typical day at the job.
  • What got you interested in your job?
  • What do you enjoy most about your profession?
  • What do you see at the coming trends in your business?
  • What was the best job you ever did? The worst?

Social Related:

  • Tell me about the best vacation you ever taken?
  • What’s your favorite thing to do on a rainy day?
  • If you could replay any moment in your life, what would it be?
  • Tell me about your kids/family.
  • Describe a memorable teacher you had.
  • What’s the origin/history of your last name?
  • Why were you named _____?
  • Tell me something most people would never guess about you.
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ESL Business Teacher Resource Articles: Escalations

Escalations are critical to make sure things happen when they aren’t. Making sure your student can explain their situation and reasons why they need to escalate in a confident way will help to establish a higher chance in assisting them to get their points across when the time comes. In this lesson plan, you will discuss with your student about the following points:

  • what are escalations
  • why we need to escalate
  • when to escalate
  • things to think about/do before escalating
  • providing solutions/alternatives

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ESL Business Teacher Resource Articles: Conference Calls

Conference calls are made by everyone. When you are in business, you are bound to run meetings over the phone and they may even be global ones. The key focus here is not about the conversation itself but rather the manners that are involved. In this lesson plan, you will discuss with your student about the following points:

  • challenges in a conference call
  • do’s and do not’s
  • discuss good and poor manners
  • opening and closing a call
  • preparation for a conference call

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