Metrics

ESL Business Plans Survey

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ESL Business Giving Updates Lesson Plans

Giving updates to your manager or even asking for updates is a serious business. Many of the meetings you have will likely revolve around this conversation. You clients should know how to give clear updates while being able set expectations about when the matter will be completed or resolved. The client should also be able to gather information on where something stands in case they need to know or help out.

Lesson Plans

As always, any feedback on these lessons plans would be greatly appreciated.

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How to be SMART in your lesson

In the business world, setting objectives is essential. As Lewis Carroll said, “If you don’t know where you are going, any road will take you there” and this is not an effective way for a company to move forward. In turn, a mnemonic was created to help set clear goals called SMART. Each letter represents a criteria to set the goal or objective. You can apply this concept to your lesson objective, explain the concept to your students, or you can work with the student to discuss goals for each part of the lesson.

If you don't know where you are going, any road will get you there

Let’s break down SMART so you have a better understanding.

Specific – Be clear about what it is that you want to accomplish by answering the below questions. The clearer, the better.

  • What: What do I want to accomplish?
  • Why: Specific reasons, purpose or benefits of accomplishing the goal.
  • Who: Who is involved?
  • Where: Identify a location.
  • Which: Identify requirements and constraints.

Measurable – If it can be measured, it can be improved. You should be able to apply one of these questions to track your progress:

  • How much?
  • How many?
  • How will I know when it is accomplished?

Attainable – Is the goal realistic yet a stretch? Does it make you a little nervous when you think of it? If the goal is too overwhleming then perhaps it is not feasible and unlikely you will be able to accomplish it so then don’t set it. You should be able to answer this question:

  • How can the goal be accomplished?

Relevant – Goals are good but does it push you in the direction towards your destination or take you further away. Remember, if you don’t know where you want to go, any path will get you there. Make sure you can answer these questions:

  • Does this seem worthwhile?
  • Does this bring me closer to vision?

Timely – You must set a time frame to accomplish this goal. Without time pressure, you can either procrastinate or let it go altogether. Make sure the time set is a stretch that creates pressure but be realistic at the same time.Ask yourself this question:

  • When can I accomplish this?
  • What can I do today?

Now, how can you apply this to your lesson?

Example 1: Use the photo from the lesson plan.

  1. You can open up with “Who are these people?” or “What is their relationship?”
  2. Then follow-up with “What are they talking about?”
  3. You can then prompt them with “What is the goal or vision of this topic?”
  4. Ask if they can make it more SPECIFIC?
  5. Ask “How can they MEASURE their progress?”
  6. Ask “Do you think this is a stretch objective/goal?”
  7. Ask “Is this a good goal for them? Why?”
  8. Ask then, “When will they know when they are done” or “When can they finish this goal?”

Example 2: Use the Tie It Together section to apply this concept. You can take a manager role and then apply these questions such as in example 1 to the objective or topic of the discussion. You can also highlight this concept in the end to explain what you just did so maybe they can apply in their own work environment.

Good luck and I hope your client enjoys!

 

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ESL Business Metrics Reporting (KPI)

Tracking performance in a company is incredibly important. KPIs (Key Performance Indicator) are used to help measure and improve the business. This can be used from an individual level to a corporate level. The purpose of this lesson is to get the client to be able to discuss a KPI and provide a forecast.

“If it can be measured, it can be improved” –W. Edward Deming

Lesson Plans:

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